Support

How can we help?

BeastBook for Android and iOS · Made by Corporate Incorporated Ltd

Subscriptions

How do I cancel or manage my subscription?

Subscriptions are billed and managed by Apple or Google, not by us, so cancelling happens in their settings:

• iPhone: Settings → tap your name → Subscriptions → BeastBook.
• Android: Google Play → tap your profile picture → Payments & subscriptions → Subscriptions → BeastBook.

Deleting the app does not cancel a subscription. Cancel at least 24 hours before the renewal date to avoid being charged for the next period.

I already subscribed but the app is asking me to pay again

Open the unlock screen and tap Restore Purchases. Make sure you're signed in to the same Apple ID or Google account you subscribed with. This is also how you get your subscription back on a new phone.

How do I use a promo code?

Type the code into the promo code box on the unlock screen and tap Redeem. It opens the App Store or Google Play redeem screen with your code ready to go. Codes can only be redeemed through the store, so they won't work if you type them anywhere else.

How do I get a refund?

Refunds are handled by the store you bought from. On iPhone, go to reportaproblem.apple.com. On Android, open Google Play → Payments & subscriptions → Budget & history, find the purchase and request a refund there.

AI features

How many AI estimates do I get?

Every subscriber gets 3 AI meal estimates and 1 AI workout suggestion each day. The allowance resets at midnight UTC. Estimates are approximations, not exact values, so adjust them before you log a meal.

Can I get unlimited AI?

Yes. Add your own free Gemini API key and the daily limit goes away. In the app, go to Settings → AI Features and tap the info icon for a step-by-step guide. With a free key, Google's free tier may use what you send to improve its products, so avoid sending anything sensitive.

The AI says it's busy or overloaded

Very occasionally the shared AI is at capacity. Try again in a few minutes, or use your own free key as above.

Your data

Where is my data stored, and how do I back it up?

Your workouts, meals and health data are stored on your phone only. There is no BeastBook account, so we can't recover data from a server. Back it up regularly: Profile → Backup & Restore → Export Backup, and save the file somewhere safe. To move to a new phone, install BeastBook there and use Restore from the same screen.

Uninstalling the app deletes its data from your phone, so export a backup first if you want to keep it.

Can I share a programme with a friend?

Yes. Generate a programme card from the app and it includes a QR code. Your friend can scan it, or pick a screenshot of it from their photos, to import your exact routine. No account is needed on either side.

How do I delete my subscription records?

Email privacy@beastbook.org from the address linked to your purchase. Our privacy policy explains what is and isn't kept.

Contact support

Still stuck, or found a bug? Email us and include your phone model, whether it's Android or iPhone, and what you saw on screen.

You can also read our Privacy Policy, Terms of Service and Data Safety notes.